SHIPPING & REFUNDS
SHIPPING POLICY
1. Shipping Methods:
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We offer nationwide shipping within the UK via reputable carriers.
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Orders are typically dispatched within 1-2 business days after payment confirmation.
2. Delivery Times:
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Estimated delivery times vary based on your location and the shipping method selected during checkout.
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Standard delivery typically takes 2-5 business days, while express options are available for faster delivery.
3. Shipping Costs:
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Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
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Free shipping may be available for orders above a certain value, as indicated during promotional periods.
4. Tracking Information:
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Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status of your delivery.
5. Delivery Issues:
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If you encounter any issues with your delivery, please contact our customer service team at [email address] with your order number, and we will assist you in resolving the matter promptly.
REFUND POLICY
1. Eligibility:
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We strive to ensure that every product leaving our bakery meets the highest quality standards. However, if you are unsatisfied with your purchase for any reason, you may be eligible for a refund or replacement.
2. Return Process:
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To initiate a return or request a refund, please contact our customer service team at [email address] within [number] days of receiving your order.
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Please provide your order number and details of the issue, along with any supporting evidence such as photographs.
3. Refund Options:
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Depending on the circumstances, we may offer a full or partial refund, a replacement product, or store credit.
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Refunds will be processed within [number] business days of approval and will be issued via the original payment method used for the purchase.
4. Non-Refundable Items:
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Due to the perishable nature of our products, items that have been opened or consumed are not eligible for a refund, unless they are deemed to be faulty or damaged.
5. Quality Assurance:
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We take pride in the quality of our products and adhere to strict hygiene and safety standards. If you believe that your product is faulty or damaged, please provide details, and we will investigate the matter thoroughly.